Thriving organisations have these seven principles in common. They use them to evaluate and make future plans.

1. Customer focus

The customer determines whether efforts made towards promise delivery are worthwhile.

2. Full team involvement

Self-managed work teams are one form of empowerment. High-performance work systems integrate continuous improvement efforts with normal business operations.

3. Process Thinking

A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (again, either internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored to detect unexpected variation.

4. Strategic and systematic approach

A critical part of the management of quality is a strategic and systematic approach to achieving an organisation’s vision, mission, and goals. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component.

5. Continual improvement

Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations.

6. Fact-based decision making

To know how well an organization is performing, data on performance measures is necessary. We require that an organization continually collect and analyse data in order to improve decision- making accuracy, achieve consensus and allow prediction based on past history.

7. Communication

During times of organizational change, as well as part of day-to- day operation, effective communication plays a large part in maintaining morale and in motivating employees at all levels. Communication involve strategies, method, and timeliness.