As I reflect on it now, I realize that the reason for this is that I have become numbed to the biases around me. I, after all, have more privileges than most.
We wrap up how to manage crisis situations in your organization; and we’ll wrap it up with 2 ideas: Idea One: There is one thing that is more important than a good strategy or perfect plans. Do your thing. Each day you open up shop or show up to conduct training for your customers or […]
You started the business because you were passionate and had a great idea. In the beginning, when it was just you, it seemed things were done exactly how your customers wanted them. It was hard work; it was long hours, but things got done perfectly and customers were happy. And your business grew! And because […]
How do you stop crises? You cut off what’s causing them. When a fire breaks out in your kitchen, you have to act quickly to contain it and put it out. If you don’t, you risk losing your entire house. Crisis in your organisation – missed customer deadlines, a customer complaining about being treated badly […]
As a business owner or team leader, you want things to go well for you and your clients, all the time. But that is sometimes not the case. You may find that customers are calling you directly to get things done, rather than dealing with your team. Their reason. They are used to working with […]
It’s just a few days to Father’s Day. And no, I haven’t bought any gifts yet. When it comes to gifts, I’m often completely stamped, so I buy a random something and hope you’ll like it. My father’s day focus today is not like this. He values gifts, and so he takes time to pick […]
Growing up, Father’s Day wasn’t a thing. In fact, the first time I phoned my dad to wish him a happy Father’s Day, his response was “Huh? Is that a thing?”
Mother’s Day month is coming to an end and so today we wind up lessons from the cradle… Babies need shots. I hadn’t understood just how much resource parents spend helping their kids build up their immunity. 3 weeks after his birth, we made a routine visit to the doctor. The baby was gaining weight; […]
I spent the day today training a new house manager. That’s not how my day was supposed to be spent. In my mind, I had this picture of my current manager jumping into this training role and helping her assistant settle. Not so. I had a chat with her afterwards and found out that in […]
Running your own hustle should mean that you have the flexibility to work and play in equal measure. After all, you determine the hours you work. You decide holidays and afternoons or mornings off. You even decide when others can be off and when they need to show up! You really are the captain of […]