When did you last stop to consider what waste really means?
Waste is anything that does not add value to our lives or businesses and it takes many forms, from physical objects to intangible things like time and energy. Take a moment to evaluate what adds value to your businesses and what removes value.

How old is your business? How much revenue do you collect annually? How many employees do you have? Can your business run without you? If your business is 3-5 years old, with an annual revenue of less than 20 million USD, less than 80 employees, or cannot operate without your control, you are

We are happy to join the world in celebrating the 31st year in customer service. All businesses exist to serve customers by meeting their needs and wants. For a positive experience in their purchase journey, customers need support when interacting with the products and services of a business.

We wrap up how to manage crisis situations in your organization; and we’ll wrap it up with 2 ideas: Idea One: There is one thing that is more important than a good strategy or perfect plans. Do your thing. Each day you open up shop or show up to conduct training for your customers or […]

How do you stop crises? You cut off what’s causing them. When a fire breaks out in your kitchen, you have to act quickly to contain it and put it out. If you don’t, you risk losing your entire house. Crisis in your organisation – missed customer deadlines, a customer complaining about being treated badly […]