Client's Requirement: Msingi Africa was started in 2005 and in this time has handled structural and civil construction projects, mainly with the involvement of the company’s founder and CEO. The company has grown and now needed to ensure that the same quality of work delivered by the CEO can be delivered by his staff.

Our response: Over a period of 7 days, we mapped and validated the client’s processes, developed an implementation plan that included redefining job descriptions, highlighting process changes, developing key process measures and KPI definitions. We further supported the organisation in implementing and sustainably managing its book-keeping processes.

Client's Requirement: DAMCO is one of the world’s leading providers of freight forwarding and supply chain management services and has been in operation for over 100 years. The company was centralising implementing a new customer management and finance system and required that the new processes seamlessly support service delivery.

Our response: On-site support until successful completion of the implementation.

Client's Requirement: Mikisa Academy is a school in Nairobi that needed to clarify its work processes for the purposes of business continuity. The school in particular required that processes for running all aspects of the school, including admission of students, collection of fees, and contracting of suppliers be defined to minimise interruptions in its operations whenever there were staff changes.

Our response: We assessed the existing practices and developed an operations manual based on the values and practices of the school, including the requirements for admission of students. We developed a guideline for fees and implemented a practice for active follow-up of outstanding fees amounts. In addition, we helped the organisation institute a method of evaluating existing and potential suppliers. With regard to human resources, we made recommendations for hiring of staff which were adopted, resulting in a systematic way of hiring. To ensure continuation, we recommended an administrator who we have coached to ensure structure and stability in the running of the school. We acted as advisor to the school director for a period of 3 months after completion of the project. This has seen the director constitute an active board and make changes necessary to strengthen the business.

Client's Requirement: MultiChoice Kenya sought to clarify and document all finance processes, while identifying opportunities for streamlining and improvement.

Our response: MultiChoice Kenya sought to clarify and document all finance processes, while identifying opportunities for streamlining and improvement.

Client's Requirement: The company is growing and the CEO was interested in creating standard work process documents that could be used to train new and retrain existing employees.

Our response: In collaboration with the staff of Shumata, we created an operations and HR manual for use within the organisation.